Troubleshooting a Non-Responsive Keyboard on ASUS ROG A15 Laptop
Experiencing issues with your ASUS ROG A15 laptop keyboard can be concerning, especially when basic troubleshooting steps don’t resolve the problem. If your keyboard has suddenly stopped functioning entirely, and you’ve already attempted common fixes without success, it’s important to approach the situation systematically. This guide will help you understand possible causes and recommend effective solutions, considering your device is still under warranty.
Understanding the Issue
Based on your description, your keyboard was working fine until the last night, but upon startup this morning, it ceased to function altogether. Notably:
- Most keys are unresponsive, except for volume controls, microphone toggle, and Armoury Crate shortcuts.
- You cannot access BIOS during booting.
- You’ve already tried various troubleshooting steps including hard resets, BIOS reinstallation, driver reinstallation, and registry edits.
- The device is still within its warranty period.
Common Causes
Several factors could contribute to this issue:
- Hardware failure: Physical damage or malfunction of the keyboard component.
- Driver or software conflicts: Corrupt or incompatible drivers, despite your attempts to reinstall.
- External factors: Power supply issues or battery-related problems.
- Firmware issues: Outdated BIOS or firmware glitches.
Given your attempt to reinstall BIOS and drivers, and the persistent nature of the problem, hardware failure is a strong possibility. The inability to access BIOS also points towards a hardware or firmware anomaly.
Recommended Actions
1. Check Hardware Connections
Although less common, internal connections may become loose:
- Perform a Service Reset: Power off the laptop, unplug all cables, and if comfortable, open the back cover to check the internal keyboard connector’s seating. If you’re inexperienced, it’s advisable to have a professional do this.
2. Attempt External Keyboard Connection
- Connect an external USB keyboard.
- If the external keyboard works properly, it indicates the issue might be with the built-in keyboard hardware.
3. Battery and Power Management
-
Since you mentioned keeping the device plugged in and using ASUS’s battery management (80% charge mode), consider:
-
Fully disconnect the power adapter.
- Turn off the laptop.
- Remove the battery (if removable).
- Hold the power button for 30 seconds to discharge residual power.
- Reassemble and power it back on.
*(Note: Many newer ASUS models have
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