Logitech G-Pro Wireless has stopped working PLEASE HELP!

Troubleshooting Guide: Resolving Logitech G Pro Wireless Connectivity Issues

Introduction

The Logitech G Pro Wireless gaming mouse is renowned for its reliability and high-performance features, making it a favorite among gamers and professionals alike. However, like any electronic device, it can occasionally encounter connectivity or functionality problems. If you find that your Logitech G Pro Wireless mouse has suddenly stopped working, don’t worry—this comprehensive guide will help you diagnose and resolve common issues effectively.

Scenario Overview

A user recently reported that their Logitech G Pro Wireless mouse was functioning perfectly until they left their MacBook lid closed for a short period. Upon returning, they discovered the mouse was unresponsive. Attempts to reconnect the device to various computers, including Macs and Windows PCs, using both wireless and wired methods, proved unsuccessful. Notably, the mouse’s LED lights activated, indicating power, yet it was not recognized by system software or firmware tools.

Common Causes of Connectivity Failures

Before diving into solutions, it’s important to understand potential reasons behind such issues:

Power or battery depletion
USB or wireless interference
Firmware glitches
Hardware malfunction
Software conflicts or outdated drivers
Bluetooth or wireless connectivity issues

Step-by-Step Troubleshooting

Verify the Mouse’s Power Status
Ensure the mouse is fully charged or has fresh batteries if applicable.
Confirm the LED indicator is active when turned on.
Test on Multiple Devices
Attempt to connect the mouse to different computers (Windows and macOS).
Use both wireless (via wireless receiver) and wired (USB cable) modes.
Observe if the mouse is recognized or if the LED lights behave differently.
Check the Wireless Receiver and Connection
Ensure the Logitech Unifying Receiver or Lightspeed receiver is properly plugged in.
Try connecting the receiver to different USB ports.
Remove any nearby devices that could cause wireless interference.
Update Firmware and Software
Download and install the latest version of Logitech G Hub or Logitech Gaming Software.
Connect the mouse and see if firmware updates are detected.
Follow prompts to update the firmware if available.
Reset the Mouse
Power off the mouse completely.
Turn it back on while holding down the pairing or connect button, if available.
Reattempt pairing and reconnection.
Test with a Wired Connection
Use a high-quality USB cable to connect the