Troubleshooting a Black Screen on a Curved Monitor – A Cry for Assistance

Having problems with your curved monitor can be incredibly frustrating, especially when it seems to work partially but still displays a completely black screen. I recently encountered just such an issue with my CRUA 1080p 165Hz curved monitor, which has left me searching for answers.

The Incident

My troubles began after an unfortunate accident. A shelf above my desk collapsed, causing a heavy plant to tumble down and strike the area behind my desk. The impact not only yanked the power cable from the monitor but also tipped it precariously against the wall. Ever since this mishap, my monitor has been unable to display anything beyond a black screen.

Interestingly, the monitor powers on, the status light is operational, and both my PC and laptop detect the monitor when connected. I can even drag windows over to this seemingly functional display, but all that appears is darkness. What’s more puzzling is that I can’t access the monitor’s built-in menu, and it doesn’t display any “no signal” messages.

Steps Taken

To resolve the issue, I’ve taken several measures:
– I ensured that the power cable is indeed the right one for my monitor and tested its functionality.
– In an effort to rule out any issues with the cable, I even replaced it with a new one.

Despite these efforts, the black screen persists, and I remain baffled by it.

Seeking Solutions

Unfortunately, my monitor’s warranty has expired, so I’m left without support from the manufacturer. I reached out to local PC repair shops, only to learn that most don’t service monitors, which has further complicated my search for a solution.

At this point, I’m really hoping to avoid the expense of purchasing a new monitor. I’m reaching out to the community for any insights or troubleshooting tips that could help me revive my curved display. If you have experienced similar issues or have suggestions on what I can do next, your guidance would be greatly appreciated.

Conclusion

Sometimes technology can let us down in the most unexpected ways. If you have any advice or have faced a similar situation, I would love to hear from you. Together we can tackle these technical dilemmas and find a way to restore this monitor to its former glory!

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One Comment

  1. Hi there,

    It sounds like you’ve already performed some effective troubleshooting steps, such as verifying the power connection and replacing the cable. Since your monitor powers on and the PC/laptop detects it, but you see only a black screen with no menu or “no signal” message, the issue might be related to the internal hardware, such as the backlight or the display panel itself.

    Here are a few additional steps you might consider:

    • Test with a Different Source: Connect the monitor to another device or try a different video output on your current device to rule out output port issues.
    • Check Display Settings: On your PC or laptop, ensure that the display settings are set to extend or duplicate the primary display and that the resolution is supported by the monitor.
    • Perform a Factory Reset: Since you cannot access the built-in menu, try pressing the monitor’s menu button multiple times or holding certain buttons, as some monitors have a reset shortcut.
    • Inspect for Physical Damage: Considering the impact, internal damage could have occurred. If you’re comfortable, carefully inspect the monitor for visible damage or loose connectors.
    • Seek Professional Repair: If the above steps don’t resolve the issue, or if internal damage is suspected, you might consider seeking an independent repair service even if the warranty

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