Mouse icon not showing, I can’t control my computer

Understanding and Troubleshooting Mouse Icon Disappearance on Lenovo Legion Y530

Experiencing a missing mouse cursor can be a frustrating issue, especially when it renders your computer difficult to operate. If you’ve recently encountered this problem on your Lenovo Legion Y530 and have tried various standard solutions without success, this guide aims to help you diagnose and resolve the issue systematically.

Overview of the Issue

Mouse cursor suddenly disappeared on a Windows 11 Pro (version 24H2) laptop.
Touchpad also became unresponsive.
Hardware devices recognized errors in Device Manager.
No identifiable driver updates or official sources for touchpad drivers.
Possible interference from third-party software involving controllers and HID management.

Common Symptoms

Cursor not visible on screen, but not frozen—simply absent.
Touchpad and external mice do not respond.
Device Manager displays error codes, notably:
Code 39: “Driver may be corrupted or missing.”
Code 28: “Drivers for this device are not installed.”

Potential Causes

The problem may stem from:
– Driver corruption or conflicts, particularly with HID (Human Interface Device) drivers.
– Software conflicts introduced by controller-related programs such as DS4Windows, x360ce, HidHide, and HidGuardian.
– Registry modifications affecting device operation.
– Inadequate or missing drivers for the touchpad, especially when no official driver is available.

Step-by-Step Troubleshooting Guide

System Restart and Basic Checks
Restart your laptop to clear temporary glitches.
Ensure that no physical hardware issues are present (e.g., disconnected touchpad or external devices).
Verify Device Status in Device Manager
Open Device Manager (Win + X > Device Manager).
Expand Human Interface Devices (HID), USB devices, System Devices, and Other Devices.
Right-click on each problem device and select Properties.
Note down any error messages, especially Error Code 39 and 28.
Attempt Driver Reinstallation
Right-click deficient devices.
Choose Uninstall device. When prompted, select Delete the driver software for this device if available.
Reboot your system; Windows should attempt to reinstall the drivers automatically.
If Windows does not reinstall drivers:
- Right-click the device > Update driver > **Search automatically for