Understanding Random Crashes and Power Cycling on Your MSI GL63 9SD Laptop: Troubleshooting and Solutions
Introduction
Laptops are essential tools for work, gaming, and entertainment; however, encountering unexpected issues can be both frustrating and disruptive. If you’re experiencing random crashes, display artifacts, or persistent power cycling on your MSI GL63 9SD, you’re not alone. This article aims to shed light on potential causes and offer guidance to diagnose and resolve such problems effectively.
Overview of the Issue
Since 2019, your MSI GL63 9SD has served you well. Recently, you’ve observed irregular behaviors such as:
- Random visual artifacts on the screen, with no response.
- Successful reboots after forced shutdowns, followed by stable operation during intensive tasks like rendering and gaming.
- Occasional crashes during simple activities such as web browsing or file management.
- A critical incident where the laptop fails to power on after shutdown, instead entering a continuous power cycle.
- Post-crash behavior including display freezing on external monitors, artifact-laden screens, and loud speaker output.
Key Details
Laptop Specifications:
– Model: MSI GL63 9SD
– Processor: Intel Core i5-9300H
– Graphics: GeForce GTX 1660 Ti
– RAM: 16GB
– Storage: 512GB + 256GB SSDs, 1TB HDD
– Operating System: Windows 10
– BIOS and drivers are updated to the latest versions.
Additional Observations:
– Crashes happen irrespective of power source (AC or Battery).
– No external peripherals influence stability.
– Memtest86 RAM diagnostics returned normal results.
– Overheating has been ruled out.
– CPU undervolting was applied but resets to stock voltages did not resolve the crashes.
– When connected to an external monitor post-crash, the monitor freezes, while the internal display shows artifacts, and speakers may emit loud noises.
Supporting Media
– Power Cycling Issue Demonstration: Watch here
– Crash Behavior (Note: Loud audio warning): Watch here
Preliminary Diagnosis
Based on the symptoms—artifacts, random crashes, power cycling, and failure to POST—it’s plausible that the motherboard is experiencing hardware failures. Other potential causes like RAM issues have been checked and ruled out, but graphics card problems, VRAM
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