Battling Hacking Issues: A Personal Amazon Account Nightmare

In the digital age, the safety and security of our online accounts are paramount. Unfortunately, many individuals, like myself, experience unauthorized access that can feel overwhelming and frightening. For the past three weeks, my Amazon account has been compromised, and despite my efforts, I am still struggling to regain control.

It all began when I noticed unfamiliar transactions and changes to my account. Credit and debit cards I did not own were added, along with shipping addresses that were completely foreign to me. Orders were being placed and shipped directly to my home using these unauthorized cards. This situation has left me feeling both anxious and frustrated as I grapple with the implications of this hacking incident.

In an attempt to resolve the issue, I have reached out to Amazon’s customer service multiple times—over five calls, to be precise—and had my account locked for security purposes. Additionally, I’ve taken significant steps on my end, including changing my password more than ten times and enabling two-factor authentication (2FA) for both my Amazon account and associated email. I even took the precautionary measure of deauthorizing all devices linked to my account.

Despite these efforts and Amazon’s assurances that they have “sanitized” my account, I continue to witness unauthorized activity. It is disheartening, to say the least. I don’t want to shut my account down entirely, as it holds years of purchase history along with rewards accumulated from registering for my children’s baby registries.

As I navigate this frustrating experience, I find myself at a loss for what to do next. If you’ve faced a similar situation or have any advice on how to fortify my account further, please share your insights. In the meantime, I remain hopeful for a resolution that will allow me to reclaim my account and restore my peace of mind.