Troubleshooting Messenger Call Issues on a Realme 3c: Solutions for International Calling Problems
Experiencing difficulties with messaging apps can be frustrating, especially when they involve essential features like voice and video calls. In this article, we’ll explore a common issue: a grandma’s smartphone unable to place calls to contacts outside her country via Facebook Messenger, despite having a stable internet connection. We’ll delve into potential causes and practical solutions to resolve such problems.
Understanding the Issue
The primary concern involves Messenger calls failing when attempting to reach international contacts. The user reports that Messenger works fine for incoming calls, but outgoing calls to overseas contacts freeze after a few seconds, mimicking an internet disconnection. Notably, other internet-dependent functions, such as browsing or streaming, perform normally on the device, which suggests the problem is specific to Messenger’s calling feature.
Troubleshooting Steps and Considerations
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Network Stability and Compatibility
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Wi-Fi Connection: The user has a fiber optic connection (100 Mbps download / 30 Mbps upload), which should be more than sufficient. However, network stability or specific port restrictions might affect VoIP calls.
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Mobile Data and Hotspot Testing: The user has tested calling via mobile data and even shared a hotspot with 5G, yet the issue persisted. This indicates that the problem isn’t solely related to the internet connection’s quality.
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App and Device Settings
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Permissions: The user confirmed that Messenger has all necessary permissions, including microphone and camera access.
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VoLTE Settings: VoLTE (Voice over LTE) was disabled, which is generally fine for app-based calls, but the user might try enabling or disabling VoLTE to see if it influences call stability.
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App Updates: Ensure that Messenger is updated to the latest version. Outdated apps may have bugs affecting call functionality.
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Device Software: Check for any system updates for the Realme 3c, as updates can fix bugs and improve compatibility.
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Account and Contact Restrictions
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Verify if the contacts being called are active and not blocked or restricted on Messenger.
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Confirm that the caller’s Facebook account and the recipient’s are in good standing and do not have any restrictions.
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Alternative Communication Methods
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Since Messenger’s calling feature is problematic, consider using alternative apps like Viber, WhatsApp, or Signal, which might have different network requirements.
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If Viber produces
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