My headset doesn’t output audio while playing games with UE5

Troubleshooting Audio Output Issues with Turtle Beach Stealth 500X on PC When Using Unreal Engine 5 Games

If you’re experiencing audio output problems with your Turtle Beach Stealth 500X Xbox headset while playing Unreal Engine 5 (UE5)-based games on your PC, you’re not alone. This situation can be particularly perplexing given that your headset functions normally with other titles. Here, we’ll explore possible causes and effective solutions to restore seamless audio performance.

Understanding the Issue

Your Turtle Beach Stealth 500X is designed primarily for Xbox consoles, yet it functions well on PC via Bluetooth. Recently, you observed that after the transition of a game to Unreal Engine 5, the audio stops playing through your headset. Notably, the problem seems exclusive to UE5-powered titles; other games continue to deliver audio without issue.

Common Causes

Several factors could lead to this audio output disruption:

• Audio Device Conflicts: UE5 games may prioritize specific audio output devices or have unique sound settings that interfere with Bluetooth devices.
• Bluetooth Connection Stability: Bluetooth audio streams can sometimes experience disruptions, especially during resource-intensive gaming sessions.
• Game Engine Audio Handling: Unreal Engine 5 may utilize advanced or different audio APIs that require specific system configurations.
• Driver and Software Compatibility: Outdated or incompatible audio or Bluetooth drivers can cause issues with sound output in certain applications.

Recommended Troubleshooting Steps

1. Verify Default Audio Device Settings
   Ensure your Bluetooth headset is set as the default playback device:
2. Right-click the sound icon in the taskbar and select Sounds.
3. Navigate to the Playback tab.
4. Locate your Turtle Beach headset, right-click, and choose Set as Default Device.

5. Test the game again to see if audio is restored.

6. Update Bluetooth and Audio Drivers
   Outdated drivers can cause conflicts:

7. Visit your PC manufacturer’s website or the Bluetooth/audio device manufacturer for the latest drivers.

8. Use Device Manager to check for updates:

   • Press Win + X and select Device Manager.
   • Expand Bluetooth and Sound, video and game controllers.
   • Right-click your devices and select Update driver.

9. Configure Unreal Engine 5 Audio Settings
   UE5 allows customization of audio output settings:

10. Within the game, check for