Troubleshooting Guide: Resolving a Non-Displaying Mouse Cursor on Your Computer
Introduction
Experiencing the sudden disappearance of your mouse cursor can be a frustrating and perplexing issue for any computer user. Recently, a user shared their extensive troubleshooting journey with this problem, which can serve as a valuable reference for others facing similar challenges. This article aims to provide a comprehensive, professional overview of potential causes and solutions to the issue of a non-visible mouse cursor, particularly in the context of gaming peripherals and hardware changes.
Background
The user’s setup involved a Logitech G502 X PLUS gaming mouse on a PowerPLAY wireless charging mouse pad—a high-end configuration designed for seamless, cable-free operation. Prior to the issue, the system had been functioning correctly. After moving and repositioning the PC, the cursor unexpectedly disappeared from the display.
Initial Troubleshooting Steps and Observations
The user initially attempted to resolve the issue by uninstalling mouse drivers via Device Manager, then restarting the computer. This process temporarily restored the cursor but proved ineffective after a couple of days. Subsequently, even replacing the mouse with a different model (a lightweight Pro 2 mouse) failed to bring the cursor back.
Additional attempted solutions included:
- Testing all available USB ports for potential port failures
- Switching connection methods from PowerPLAY wireless charging to a direct dongle connection
- Uninstalling and reinstalling Logitech G Hub software
- Removing and reinstalling all USB controllers and Human Interface Devices (HID) drivers through Device Manager
Other Notable Observations
- Adding devices from the main boot drive was attempted as a troubleshooting measure
- Both mice are detected and visible within the G Hub application; however, no cursor appears
- Neither mouse is visible in Device Manager when connected
- The DPI switch on the mouse functions correctly, with on-screen pop-ups indicating DPI changes
- Interestingly, the mouse functions normally within the BIOS environment, suggesting hardware recognition at a low level
Potential Causes and Recommendations
Given the symptoms and troubleshooting steps taken, several possible causes should be considered:
- Driver or Software Conflicts: Persistent issues with software like G Hub or outdated drivers might interfere with cursor display.
- USB or Hardware Connectivity Problems: Faulty USB ports, cables, or wireless Dongle issues could disrupt proper device functioning.
- Operating System Glitches: Corrupted system files or conflicting settings may hinder hardware recognition.
- BIOS Detection vs. OS Detection: The functioning of the mouse in BIOS indicates hardware detection
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