My pc is having crashes , and i can’t find out why.

Understanding and Troubleshooting PC Crashes: A Comprehensive Guide

Introduction

Experiencing unexpected crashes can be one of the most frustrating issues for PC users. When those crashes occur unpredictably and with varying symptoms, pinpointing the root cause becomes even more challenging. This article aims to provide a detailed overview of common troubleshooting steps, especially for users with similar hardware configurations, to help identify and resolve such issues effectively.

Case Overview

Hardware Configuration:
– CPU: AMD Ryzen 7 5800X
– GPU: AMD Radeon RX 6700 XT
– Motherboard: MSI MAG B550 TOMAHAWK MAX WIFI

Symptoms Reported:
– Intermittent system crashes occurring over a period of approximately five months.
– Crashes can happen after weeks of stability or multiple times within a single day.
– Visual and audio cues include screens going black as if disconnected, occasional green screens on the second monitor, and motherboard beeps resembling Morse code.
– Post-crash behavior includes the graphics card not being recognized, error codes such as Code 31 in Device Manager, and the need for multiple restarts to restore functionality.

Initial Observations and Diagnostic Steps

Eliminate Overheating Concerns
Since overheating has been ruled out (with a cleaned GPU using DDU and BIOS updates), temperature is less likely to be the culprit. However, continuous monitoring during use can confirm that temperatures remain within safe limits.
Verify Power Supply and Connections
Ensure that all power cables to the GPU and motherboard are securely connected.
Check the power supply unit (PSU) for stability and sufficient wattage, especially under load.
Update and Verify Drivers and BIOS
Keep GPU drivers updated to the latest version compatible with your hardware.
Revisit BIOS updates to ensure you are running the most recent and stable firmware for your motherboard.
Use Diagnostic Software
Utilize tools like HWMonitor or MSI Afterburner to track CPU and GPU temperatures, voltages, and load during operation.
Use Windows Event Viewer or Reliability Monitor to check for system logs that could indicate underlying issues.
Monitor Hardware Status
Check for firmware updates for your motherboard and GPU.
Run hardware diagnostics from your motherboard or GPU manufacturer, if available.
Address Device Manager Errors
The Error Code 31 indicates that a device driver is not properly configured.
Try reinstalling GPU drivers using Factory Reset tools provided by AMD.
Use Device Manager to uninstall the GPU