Troubleshooting Hard Drive Troubles: My WD My Passport HDD Dilemma
Recently, I’ve encountered a frustrating issue with my WD 5TB My Passport external hard drive, which I primarily use to record and store gameplay footage for my YouTube channel. After working seamlessly for a long time, the device suddenly stopped connecting to my computer, and I fear I might need to consider professional data recovery services based on the information I’ve found online.
Initially, everything seemed fine until I noticed that while using OBS to capture gameplay, it failed to finish encoding my recordings. The situation worsened when I attempted to delete the improperly encoded files, which temporarily resolved the connection issue. However, the hard drive still caused noticeable slowdowns on any computer it was plugged into.
The real turning point came with my latest recording; now, the hard drive won’t even establish a connection with my computer at all. In File Explorer, it doesn’t display any of its subfolders or available storage, and when I try to access it, the program freezes, forcing me to disconnect the hard drive to regain control of my computer.
Now, I’m left wondering if there’s any way to salvage around 2.5TB of gameplay footage. For anyone in the know, I’m located on the East Coast of Canada and would appreciate any recommendations for reliable data recovery services if needed. From my research, it appears this might be a relatively simple issue, rather than a severe physical malfunction, but I remain cautious about potential costs.
If you have any suggestions, tips, or experiences to share regarding hard drive recovery, I would be immensely grateful for your insights. Thank you in advance for your help!
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Hi there,
Sorry to hear about the difficulties you’re experiencing with your WD 5TB My Passport drive. Based on your description, here are some troubleshooting steps and options that may help you recover your data and resolve the connection issues: