Need help with WiFi issue on new HP PC w11 connected but no internet until restart

Troubleshooting WiFi Connectivity Issues on New HP Windows 11 PC: A Guide

Introduction

Purchasing a new computer is an exciting experience, but encountering connectivity issues can be frustrating. If you’ve recently acquired an HP PC running Windows 11 and are experiencing problems where the WiFi appears connected but internet access is unavailable, you’re not alone. Many users face similar challenges, which often resolve temporarily after a system restart. In this article, we’ll explore common causes for this issue and provide practical solutions to restore reliable WiFi connectivity.

Understanding the Issue

The problem manifests as the PC indicating a WiFi connection, yet websites fail to load, with browsing sessions stalling indefinitely. Notably, restarting the computer temporarily resolves the issue, suggesting that the problem might be related to software configurations, network settings, or driver compatibility rather than hardware failure.

Potential Causes

1. Outdated or incompatible network drivers
2. IP address conflicts or DHCP issues
3. Windows network settings glitches
4. Interference from security software
5. Router or modem issues affecting device-specific connections

Step-by-Step Troubleshooting

1. Restart your Devices
   Begin by rebooting your PC and router/modem. Sometimes, a simple reset can resolve temporary glitches affecting network communication.

2. Update Network Drivers
   Ensure your WiFi adapter drivers are up to date:

3. Open Device Manager (Right-click on Start menu and select Device Manager)
4. Expand the “Network adapters” section
5. Right-click your WiFi device and select “Update driver”

6. Choose “Search automatically for updated driver software” and follow prompts

7. Release and Renew IP Configuration
   Open Command Prompt as administrator:

8. Press Windows key + X, then select “Windows Terminal (Admin)” or “Command Prompt (Admin)”
9. Type the following commands:
   bash
ipconfig /release
ipconfig /renew

10. Then, flush DNS cache:
    bash
ipconfig /flushdns

11. Reset Network Settings
    Sometimes, resetting network configurations can resolve persistent issues:

12. Go to Settings -> Network & Internet -> Status

13. Click on “Network reset” and confirm. Note that this will remove and reinstall network adapters and reset other network components.

14. Check for Windows Updates
    Ensure your Windows 11 is up-to-date:

15. Go to Settings -> Windows Update and check for updates. Install any available updates and restart the PC.

16. Disable and Re-enable