No sound in certain games when using M-Audio M Track Duo interface

Understanding and Resolving Audio Issues with External Audio Interfaces on Windows: A Case Study with M-Audio M-Track Duo

Introduction

Audio performance is a crucial component of an immersive gaming experience and professional audio production. However, many users encounter challenges when integrating external audio interfaces with their Windows systems, particularly when specific applications, such as games, fail to produce sound. This article explores a common scenario involving the M-Audio M-Track Duo interface and offers insights into diagnosing and resolving such issues.

Case Overview

A user reported that certain games, including Mafia 1 Definitive Edition and Ghost of Tsushima, exhibit no audio output when the M-Audio M-Track Duo is connected and active. Notably, other applications and games function without issue, indicating a selective problem rather than a system-wide failure.

System Configuration

• Hardware:
• External audio interface: M-Audio M-Track Duo
• Motherboard with onboard Realtek audio
• Software:
• Windows operating system with up-to-date drivers
• Drivers installed:
  • M-Audio M-Track Duo (latest version)
  • Realtek audio drivers
• Settings:
• Windows sound settings properly configured with correct sample rate and bit depth

Observed Behavior

• When the M-Audio drivers are uninstalled, affected games produce sound through the default Windows audio device.
• Reinstalling the M-Audio drivers causes the games to lose audio output again.

Potential Causes and Troubleshooting Strategies

1. Driver Conflicts and Compatibility

External audio interfaces often require specific driver configurations. Conflicts may arise when Windows defaults to the onboard device or when both drivers attempt to manage audio streams simultaneously.

1. Default Playback Device Settings

Audio output might be routed incorrectly. Ensure that the external interface is set as the default playback device in Windows Sound Settings but also verify if certain games override global settings.

1. Application-Specific Audio Settings

Some games have their own audio configuration options. Check within each game to see if the correct output device is selected.

1. Audio Device Management in Windows

Using the Sound Control Panel, consider disabling the onboard audio device temporarily to prevent conflicts.

1. Driver and Firmware Updates

Keep the M-Audio interface drivers updated, and check for firmware updates from the manufacturer.

1. Troubleshooting Steps

2. Set the M-Audio device as the default playback device in Windows.

3. Test the audio with other applications to confirm