Samsung 980 pro somewhat detected

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Troubleshooting a Partially Detected Samsung 980 Pro SSD

Hello, tech enthusiasts!

Recently, I encountered an interesting challenge while trying to access a Samsung 980 Pro SSD. This is a follow-up to my previous query, where I discussed the initial detection issues I was experiencing with the drive. I’m eager to share my progress and seek further guidance from the community.

After some research and effort, I acquired a USB NVMe adapter. While it’s a step forward, I’ve noticed that although Windows File Explorer doesn’t recognize the drive, the Device Manager acknowledges its presence. However, there’s a curious discrepancy—the system identifies the 2TB SSD as only 1TB.

This raises the question: how can I get my 2020 ASUS ROG STRIX laptop, running Windows 10, to properly read the drive?

Upon further inspection in Disk Management, I encountered a frustrating roadblock. I’m unable to initialize the SSD as it returns a “fatal device hardware error”, despite Command Prompt reporting that the disk status is okay. I’m eager to find a workaround for this issue.

If anyone has insights, suggestions, or similar experiences, I would greatly appreciate your input. Thank you for any assistance you can provide in navigating this technical dilemma!

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BCAdmin1 Comment on 2 questions: 1. How to test a Backup Windows System Image, to ensure it’ll actually recover your backed up data? 2. If your backup skips some files because they are deemed “corrupt”, what are your options? Thanks! 😊

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  1. Re: Troubleshooting a Partially Detected Samsung 980 Pro SSD

    Hi there,

    It sounds like you’re facing some common issues with NVMe SSD detection and initialization. Here are a few steps you can try to resolve the discrepancy and get your drive functioning correctly:

    • Check for Driver Updates: Ensure that your motherboard’s chipset drivers, especially the NVMe controller drivers, are up to date. Visit ASUS’s official support page for your ROG STRIX model and download the latest drivers.
    • Verify BIOS Settings: Access your BIOS/UEFI firmware and confirm that NVMe support is enabled. If available, try resetting BIOS settings to default or updating your BIOS to the latest version, as firmware updates often fix hardware detection issues.
    • Run Hardware Diagnostics: Use tools like Samsung Magician or CrystalDiskInfo to check the drive’s health and firmware status. Sometimes, firmware updates are necessary for compatibility or correcting recognized capacity.
    • Partition and Format with DiskPart: Since Disk Management reports errors, you might attempt to clean and partition the drive using DiskPart: 
      diskpart
list disk
select disk X  (replace X with your drive number)
clean
convert
    Reply

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