Screen elements keep glitching and driver won’t update/rollback to a working version

Troubleshooting Persistent Screen Glitches and Driver Issues on Your New Dell Inspiron

Introduction

Encountering display anomalies shortly after setting up a new laptop can be frustrating. If you’re experiencing persistent graphical glitches such as warped text, diagonal lines, or abnormal screen behavior, and standard driver updates aren’t resolving the issue, it’s time to delve deeper into potential causes and solutions. This guide addresses common troubleshooting steps to help you stabilize your display and optimize your device’s performance.

Case Overview

Recently purchasing a Dell Inspiron with a Ryzen 5 8640HS processor and Radeon 760M graphics, a user reported ongoing screen glitches characterized by stretched or warped text and diagonal artifacts. These glitches tend to shift or change when hovered over with the mouse. Despite ensuring display drivers are up to date via Device Manager and third-party tools like AMD Adrenalin, the problem persists. Notably, uninstalling and allowing Windows to reinstall the graphics driver temporarily resolved the glitches, but the issue reoccurred after restart, indicating a deeper underlying problem.

Potential Causes

1. Driver Compatibility and Stability
   Even with up-to-date drivers, compatibility issues between Windows, the graphics hardware, and the driver version can cause display artifacts.

2. Corrupted Driver Files or Conflicting Software
   Corrupt driver installations or conflicting software may result in rendering issues.

3. Hardware Issues
   Though less common, physical hardware defects or connection problems can manifest as display glitches.

4. Windows Settings and Updates
   Incorrect display configurations or pending Windows updates may also contribute to visual anomalies.

Recommended Solutions

1. Perform a Clean Driver Installation
2. Use Display Driver Uninstaller (DDU):
   Download DDU from reputable sources and run it in Safe Mode to completely remove existing graphics drivers.
3. Reinstall Drivers from Official Sources:
   Download the latest driver specifically tailored for your Radeon 760M graphics from the AMD website or Dell’s support page.

4. Avoid using generic or third-party driver update tools that may introduce conflicts.

5. Update Windows and System BIOS

6. Ensure your Windows installation is fully up to date.

7. Check Dell’s support site for BIOS updates compatible with your model and apply them carefully, as outdated BIOS firmware can cause display issues.

8. Adjust Display Settings

9. Verify resolution and refresh rate settings align with your hardware specifications.

10. Reset display settings to default or adjust scaling options to rule out configuration-related problems.

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