Struggling with Internet Connectivity: My Ongoing Battle with Tech Support
If you’ve ever faced internet connectivity issues, you know how frustrating it can be. I recently found myself dealing with a series of persistent problems that left me exasperated—and unfortunately, the support from my Internet Service Provider (ISP) hasn’t been much help.
After experiencing frequent internet dropouts, high latency while trying to ping servers, and noticeable packet loss, I decided to reach out to my ISP’s technical support team. To my dismay, when I mentioned “packet loss,” they seemed completely unfamiliar with the term. This lack of understanding only added to my frustration.
Currently, I’m using a Huawei HG532e with a wired connection. The issues I’m encountering are quite disruptive: the internet drops out at unpredictable intervals, causing both the Internet and ADSL lights on my modem to shut off. It feels akin to rebooting the device, but this happens every 2 to 5 minutes. While switching to G.dmt modulation alleviated some of my problems, it aggravated others, including the frequency of disconnections.
I escalated my concerns to a Level 2 tech support representative, who promised to return my call within two days. That was over two weeks ago, and despite multiple follow-ups, each response has been a mere request to wait “another couple of days.”
At this point, I’m thoroughly exhausted by the situation. I’m reaching out to the community in hopes of finding solutions or similar experiences. If anyone has insights or advice on how to effectively tackle these connectivity challenges, I would greatly appreciate your input.
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