Troubleshooting Internet Issues: A Frustrating Journey with My ISP
Navigating the world of internet connectivity can often feel like a daunting task—especially when you encounter persistent issues that seem to defy resolution. Recently, I found myself locked in a frustrating struggle with my Internet Service Provider (ISP) regarding frequent disconnections, high latency, and discernible packet loss.
After making six calls to tech support, I was taken aback when I received the perplexing response: “What’s packet loss?” Clearly, I was not dealing with a well-informed support team.
I have been using a Huawei HG532E router, which has facilitated my wired connection. Unfortunately, I experienced severe connectivity problems: the internet would drop unpredictably, evident by the Internet and ADSL lights on my modem shutting off completely. Additionally, high latency plagued my experience, making pings to any server a test of patience.
In my attempts to resolve these issues, I ensured there was no latency between my PC and modem, even switching to G.dmt settings in hopes of improvement. While this adjustment mitigated two issues, it exacerbated another—my internet started to disconnect every 2 to 5 minutes. The lights on my modem would flicker off for about 20 seconds as if the device were rebooting, a scenario that had occurred before but now seemed to escalate at an alarming rate.
When I requested to escalate the issue to Level 2 tech support, I was promised a call back within two days. However, two weeks have elapsed without any communication. Each follow-up has yielded more empty promises of a call in another few days, leaving me feeling increasingly frustrated.
If anyone has experienced similar issues or has any advice on potential resolutions, your input would be invaluable. Navigating this connectivity nightmare has been exhausting, and I’m eager to find a solution.
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