A Frustrating Encounter with a Hacked Amazon Account: What to Do When Help Seems Out of Reach

Navigating the world of online shopping should be a convenient and enjoyable experience. However, it can quickly turn into a nightmare when your Amazon account falls victim to hackers. For over three weeks, I have been grappling with unauthorized transactions on my account, a situation that has left me feeling powerless and anxious.

It all started when I noticed unfamiliar credit and debit cards being linked to my account without my consent. I quickly discovered that not only were these mysterious cards being added, but items were also being purchased and shipped to my home. This led me to suspect that I might be facing a brushing scam—where sellers send products to random addresses, inflating their sales numbers. Despite this suspicion, the extent of the breaches made it difficult to pinpoint the exact issue.

In my quest to resolve this alarming situation, I’ve reached out to Amazon’s customer service on multiple occasions—five calls to be precise—and have had my account locked twice. Frustration mounted as I altered my password more than ten times and enabled two-factor authentication, not only for my Amazon account but also for the linked email account. Additionally, I took the precaution of deauthorizing every device associated with my account.

Despite these preventive measures, I find myself still facing unauthorized activity. Each time I connect with Amazon support, I am reassured that they have “sanitized” my account, yet the unwanted transactions persist, making me hesitant and anxious. I want to maintain my account, as it holds years of order history and valuable perks accrued from my children’s baby registries. Closing the account would mean losing all of that.

If you find yourself in a similar predicament, it is crucial to take action and document everything—from unauthorized charges to the details of your conversations with Amazon. Consider reaching out through different channels, such as social media or email, which sometimes can yield faster results than traditional support routes.

While I continue to seek a resolution, I hope sharing my experience shines light on the potential vulnerabilities we face and encourages others to take proactive steps in securing their online accounts. If you’ve had similar experiences or have suggestions for navigating this complex situation, I would love to hear your thoughts in the comments below. Together, we can help each other find solutions to these pressing online security concerns.