Specific game is hard crashing my laptop, I don’t know what to do

Understanding and Troubleshooting Laptop Crashes During Specific Game Play

If you’ve recently purchased a new game and are experiencing persistent and severe issues such as your laptop crashing during gameplay, you’re not alone. Many gamers encounter technical difficulties that can be perplexing, especially when common troubleshooting steps seem ineffective. Here’s a comprehensive guide to help you systematically approach and resolve crashes when running specific games on your laptop.

Case Overview

The Scenario
A gamer reports that after initially running a newly purchased game, the system operated smoothly for approximately two hours. However, upon attempting to replay, the laptop crashes entirely within minutes, with no forewarning. The game in question is less demanding in terms of hardware requirements, and the user’s system is capable of handling high-performance titles without issue.

Additional Observations
– The desktop icon for the game has changed to a globe image and remains so despite various attempts to restore it.
– The user has tried multiple troubleshooting techniques, including reinstallation, cleaning residual files, verifying system drivers and Windows updates, verifying game files, performing disk scans, and experimenting with launch options.
– The user also tested running the game from external storage and on a different machine to assess potential cloud save corruption.
– Cloud save data appears to persist despite attempts to delete it, and game progress can be resumed or lost depending on the device used.

System Specifications
– Laptop Model: ASUS ROG Strix G15 Advantage Edition G513
– Processor: AMD Ryzen 9 5980HX with Radeon Graphics
– Graphics Card: AMD Radeon RX 6800M
– Operating System: Windows 11
– RAM: 16 GB

Potential Causes and Troubleshooting Steps

1. Evaluate Hardware Compatibility and Stability
   Although the system specifications are robust, ensure that:
2. Your BIOS and firmware are up to date.
3. Temperatures are not exceeding safe limits during gameplay (use monitoring tools).

4. The power supply and battery status are stable to prevent power-related shutdowns.

5. Confirm Software and Driver Integrity

6. Double-check that your graphics and chipset drivers are the latest versions directly from AMD or ASUS support sites.

7. Consider performing a clean driver reinstall to eliminate corruption or conflicts.

8. Analyze Possible Software Conflicts

9. Temporarily disable background applications and overlays that may interfere with game operation.

10. Run the game in compatibility mode or as administrator.

11. Investigate Cloud Save and Corrupted Data

12. Since the cloud save system seems to retain progress despite deletion attempts, clear your cloud saves manually through your