Unable to connect to a wifi network. What could be the issue?

Troubleshooting Wi-Fi Connection Issues on Windows 10: A Guide for Lenovo IP320 Users

Are you experiencing difficulty connecting your Windows 10 laptop to a Wi-Fi network despite having no issues with other devices? If you’re seeing a small white cross next to your network name, it indicates a connectivity problem that needs to be addressed. In this article, we’ll explore common causes behind such connection issues and provide step-by-step solutions tailored for Lenovo IP320 users.

Understanding the Issue

In some scenarios, users report being able to connect to the same Wi-Fi network with their smartphones, yet their Windows 10 laptops display a disconnected status (often indicated by a small white cross). This discrepancy can be due to various factors, including network configuration problems, driver issues, or system settings.

Key Details:
– Device: Lenovo IP320
– Operating System: Windows 10 (OS build 19045.6159)
– Network status: White cross indicator
– Connectivity: Successful with other devices (e.g., smartphones)

Visual Reference

For clarity, here is an example screenshot of the network status:
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Common Causes and Fixes

1. Network Troubleshooting

First, verify that your Wi-Fi is enabled and the network you’re trying to access is within range.

• Ensure Wi-Fi is turned on:
• Click on the Wi-Fi icon in the taskbar and confirm it’s enabled.
• Restart your Wi-Fi router:
• Power cycle the router by unplugging it for 30 seconds, then plug it back in.
• Forget and reconnect:
• Go to Settings > Network & Internet > Wi-Fi > Manage known networks.
• Select the problematic network and choose “Forget.”

• Reconnect by selecting the network and entering the password anew.

• Update Network Drivers

Outdated or corrupt network drivers can cause connection issues.

• Open Device Manager:
• Press Windows + X and select Device Manager.
• Locate Network adapters and expand.
• Right-click on your Wi-Fi adapter and choose “Update driver.”
• Select “Search automatically for updated driver software.”

• Restart your laptop after updates are installed.

• Reset Network Settings

Resetting network configurations can resolve underlying issues.

• Go