Version 99: Discovered a public live feed from a child’s room—reached out to the ISP (ROGERS.com), but they showed no concern. What’s the next step?

Title: A Disturbing Discovery: A Public Webcam in a Child’s Bedroom

In an era where privacy concerns are escalating, I recently encountered a deeply alarming situation that I feel compelled to share. While browsing a platform known for discovering Internet of Things (IoT) devices, I unexpectedly stumbled upon a live-streaming webcam broadcasting footage from a child’s bedroom. Upon investigating the IP address, it appeared that the webcam owner was a customer of Rogers, a Canadian internet service provider. As a concerned parent myself, I felt it was essential to take action.

I reached out to Rogers’ customer support to express my concerns. Unfortunately, the experience was frustrating and largely unproductive. The first level of support was unhelpful and only managed to transfer me to a supervisor, who ultimately suggested that I contact the authorities in my home country, Austria, for further assistance. I found their lack of urgency disappointing, as I strongly believed that the webcam owner likely had no awareness of their child’s private space being streamed online.

In a bid to escalate the matter, I also contacted several organizations, including the Office of the Privacy Commissioner of Canada and the Canadian Centre for Cyber Security. I even attempted to reach out to Canadian authorities using the contact number listed on Rogers’ website (613-993-7267), but my attempts so far have been unsuccessful. It appears that reaching the right people for immediate assistance is a challenge.

Update: A Positive Turn of Events!
As of January 26, I received an email from Rogers indicating that my concerns had been escalated and that they would take action to contact the webcam owner. Additionally, I learned that the webcam feed has now been password protected, which is a relief. This shows that awareness of such privacy issues can prompt action, though it remains troubling that it took so much effort to address the situation effectively.

I want to extend my gratitude to everyone who reached out with support and advice. The collective effort underscores the importance of community vigilance when it comes to privacy issues.

For those who may find themselves facing similar challenges, I recommend contacting relevant authorities directly, and don’t hesitate to escalate through other channels, such as privacy regulators and cybersecurity organizations. It’s vital that we remain proactive in protecting our children’s privacy in this digital age.

Thank you for your attention, and I will continue to provide updates as I learn more about this situation. Together, we can advocate for better oversight and accountability in online privacy matters.