Trouble in Paradise: Diagnosing a Failing NAS Drive

Hello, everyone!

I recently encountered a troubling issue with my NAS (Network Attached Storage) hard drive. It appears that the drive has encountered a significant failure, and I’m uncertain about the next steps. My operating system recognizes it as a 9943GB volume, despite it actually being a 10TB disk, and it indicates that no usable partitions can be found.

Upon startup, the drive emits a peculiar sound that leaves me concerned about its condition. This raises the pressing question: is recovery possible?

If you have any recommendations for software tools or strategies that might help me retrieve the data, I would greatly appreciate your insights.

Thank you for any assistance you can provide!

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One Comment

  1. Re: Weird sound NAS drive – Troubleshooting steps & suggestions

    Hi there,

    It sounds like your NAS drive might be experiencing mechanical issues, especially given the unusual sound during startup and the discrepancy in recognized capacity. Here are some steps you can consider:

    1. Stop Using the Drive: To prevent further damage, avoid writing new data or attempting aggressive repairs on the drive.
    2. Backup Data Immediately: If you can access any part of the drive, try to back up your critical data as soon as possible.
    3. Diagnostic Tools: Use manufacturer-specific diagnostic tools (e.g., Seagate SeaTools, Western Digital Data Lifeguard) to analyze the health of your drive.
    4. Partition & Recovery Software: For data recovery, software such as R-Studio, EaseUS Data Recovery, or Stellar Data Recovery can scan your drive for recoverable files. Ensure you run these from a different system or drive to avoid overwriting data.

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