Understanding and Troubleshooting Website Accessibility Issues on Windows 11
Encountering difficulties accessing a reputable website on your Windows 11 device can be both frustrating and confusing. If you find yourself unable to load a trusted site such as the Texas State Board of Public Accountancy (TSBPA) at https://www.tsbpa.texas.gov/ on your Windows 11 computer using Chrome or Edge browsers, but can access it without issue on your iPhone’s Safari browser over the same Wi-Fi network, this article aims to guide you through the potential causes and solutions.
Common Causes for Website Accessibility Problems on Windows 11
Several factors might contribute to this discrepancy in website accessibility between devices:
-
Browser Cache and Cookies
Outdated or corrupted cache and cookies can prevent proper website loading. -
Network Configuration or DNS Issues
Local network settings or DNS cache problems may hinder your computer’s ability to resolve the website’s address. -
Firewall or Security Software
Enhanced security settings or firewall rules might be blocking access to specific websites. -
Browser Extensions or Settings
Certain extensions or misconfigured browser settings can interfere with website loading. -
System Date and Time Settings
Incorrect date and time can affect SSL/TLS connections, preventing secure website access. -
Antivirus or Internet Security Software
Overly aggressive antivirus or security tools may mistakenly block legitimate websites.
Step-by-Step Troubleshooting Guide
1. Clear Browser Cache and Cookies
– Chrome: Settings > Privacy and security > Clear browsing data > Select “All time” > Clear data.
– Edge: Settings > Privacy, search, and services > Clear browsing data.
2. Check Network Connection and DNS Settings
– Restart your router.
– Flush DNS cache: Open Command Prompt as administrator and run:
ipconfig /flushdns
– Change DNS servers to public options like Google DNS (8.8.8.8 and 8.8.4.4):
- Settings > Network & Internet > Change adapter options
- Right-click your active connection > Properties > Internet Protocol Version 4 (TCP/IPv4) > Properties
- Select “Use the following DNS server addresses” and input 8.8.8.8 and 8.8.4.4
3. Temporarily Disable Firewall and Security Software
– Turn off Windows Defender firewall temporarily
Share this content:
