Seeking Advice on Customer-Induced Damage Claims for Asus Vivobook

When it comes to laptop repairs, understanding the complexities of warranty claims can sometimes feel overwhelming. Recently, I encountered an unexpected situation with my Asus Vivobook, and I could use some assistance from the community.

The Situation at Hand

After just over a year of use, I noticed that my laptop screen ceased functioning properly. It frequently freezes, requiring a force restart to regain any functionality—but only temporarily, as the issue recurs. With my Asus warranty having expired, I turned to the extended warranty offered by my credit card for potential coverage of the repair costs.

The Diagnosis

Upon sending my device to an authorized Asus repair center, I received a diagnosis indicating that the screen issues stemmed from what they labeled as “Customer Induced Damage” (CID). Accompanying this diagnosis was a quote highlighting the supposed damage, complete with a photo that was meant to serve as evidence.

My Concern

This news has left me anxious about the likelihood of claiming my extended warranty, particularly because I have never mishandled my laptop in any way. I can confidently state that it has never been dropped or exposed to water, and I lack the technical expertise to evaluate whether the alleged damage is genuine.

A Call for Help

I am reaching out to see if anyone in this community could lend their insight. If you could take a moment to view the photo linked below, your perspective on whether there indeed seems to be customer-induced damage would be invaluable. Your feedback might make a significant difference in my next steps regarding the warranty claim.

Thank you in advance for any assistance you can provide!