Seeking Advice on Customer-Induced Damage Claims for Asus Vivobook
When it comes to laptop repairs, understanding the complexities of warranty claims can sometimes feel overwhelming. Recently, I encountered an unexpected situation with my Asus Vivobook, and I could use some assistance from the community.
The Situation at Hand
After just over a year of use, I noticed that my laptop screen ceased functioning properly. It frequently freezes, requiring a force restart to regain any functionality—but only temporarily, as the issue recurs. With my Asus warranty having expired, I turned to the extended warranty offered by my credit card for potential coverage of the repair costs.
The Diagnosis
Upon sending my device to an authorized Asus repair center, I received a diagnosis indicating that the screen issues stemmed from what they labeled as “Customer Induced Damage” (CID). Accompanying this diagnosis was a quote highlighting the supposed damage, complete with a photo that was meant to serve as evidence.
My Concern
This news has left me anxious about the likelihood of claiming my extended warranty, particularly because I have never mishandled my laptop in any way. I can confidently state that it has never been dropped or exposed to water, and I lack the technical expertise to evaluate whether the alleged damage is genuine.
A Call for Help
I am reaching out to see if anyone in this community could lend their insight. If you could take a moment to view the photo linked below, your perspective on whether there indeed seems to be customer-induced damage would be invaluable. Your feedback might make a significant difference in my next steps regarding the warranty claim.
Thank you in advance for any assistance you can provide!
Share this content:
Thank you for reaching out with your concern. Diagnosing physical damage such as “Customer Induced Damage” (CID) can be challenging without a hands-on inspection, but I can offer some guidance.
Firstly, it’s important to review the photo provided carefully. Signs of customer-induced damage typically include visible cracks, dents, or other external impacts. If the damage appears consistent with accidental dropping or external impact, it may be classified as CID by the repair center. However, if your device shows no such signs and the damage seems internal or related to hardware failure without external trauma, you may have grounds to dispute the diagnosis.
Given that your warranty has expired and the damage is labeled as CID, your best course of action might be to:
Remember that warranty disputes can be complex, and having documented evidence and independent opinions can be beneficial. If you believe the damage is purely due to hardware issues and not caused by mishandling