A Cautionary Tale: My Misadventure with a 5090 Purchase from Amazon Netherlands

Greetings, fellow tech enthusiasts! Today, I want to share a rather unfortunate experience I had during my recent foray into the world of high-end graphics cards. If my story can help even one person avoid a similar predicament, it will be worth it.

For nearly a year, I had been diligently saving for the coveted 5090 graphics card. My remarkable Samsung 7680×2160 monitor requires a powerhouse GPU, such as the 5090 (or the 4090), to achieve smooth 240Hz performance. After countless hours of waiting and saving, I finally reached my financial goal and was ecstatic to place my order.

After comparing prices across several reputable websites in the Netherlands, I found Amazon NL offered the best deal. Being a well-established name in the e-commerce landscape, I felt confident that my purchase would go smoothly. However, my excitement soon turned into disappointment when I encountered a series of unforeseen issues.

After waiting an additional week beyond the promised delivery date, I received a package that was not just late but also severely compromised. Instead of the expected graphics card, I opened the box to find an assortment of rice and pasta bags, along with an unsealed, dusty old GPU that I couldn’t even identify. Understandably, I was devastated.

With urgency, I reached out to Amazon’s customer service for assistance. Unfortunately, this process has been far from straightforward. After days of waiting, they requested multiple photos of the items received and then instructed me to return the package for further inspection. However, I couldn’t shake the uneasy feeling that my concerns might not be taken seriously.

To clarify, I ordered the GPU directly from Amazon, and it was explicitly listed as “new.” Tracing the shipment, I learned it had journeyed all the way from Spain, contributing to the delays. In the past, I had purchased products worth thousands, including my monitor, and generally had positive experiences, but this mishap served as a stark reminder that things can go wrong.

At this point, I’m left feeling anxious and frustrated, hoping to wake up from this nightmare resolved and restored.

Key Takeaway

In summary, my attempt to acquire the 5090 from Amazon Netherlands resulted in receiving an odd assortment of items rather than the anticipated graphics card. Currently, I’m navigating a challenging customer service experience with no resolution in sight, and I hope that by sharing

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One Comment

  1. Hi there,

    I’m sorry to hear about the troubles you’ve experienced with your recent order. It sounds like you’ve encountered a significant issue with potentially a counterfeit or mishandled shipment. Here are some steps you might consider:

    • Document Everything: Keep all packaging, photos of the received items, receipts, and correspondence with Amazon. This documentation can be crucial for disputes or claims.
    • Initiate a Formal Complaint: If you haven’t already, escalate your case through Amazon’s customer service, requesting a formal investigation and refund due to received incorrect and potentially counterfeit items.
    • Verify the Item’s Authenticity: For graphics cards, check the serial number directly with the manufacturer (NVIDIA, in this case) if possible. Authentic cards generally have specific markings and packaging features.
    • File a Dispute with Payment Provider: If the refund process stalls, consider contacting your credit card company or payment provider to initiate a chargeback for fraudulent transaction.
    • Report to Consumer Authorities: If you suspect fraud, you might want to report this incident to Dutch consumer protection agencies or platforms like Fraudhelpdesk.

    Remember to remain patient and persistent, documenting all interactions. Sometimes, escalations or formal complaints can expedite resolution.

    If the item was shipped from Spain and you received

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