Im in hysterics, I was wrongly instructed by Apple tech staff to back up my iBooks and reinstall the app that was crashing. Nothing saved and all of the data is gone!!

A Technological Nightmare: Losing Years of Research Materials and How I Almost Gave Up

As a dedicated scientist, my reliance on technology is immense, so when I reached out to Apple support about my iBooks crashing, I never imagined I would end up in this predicament. Initially, I was instructed to back up my iBooks and reinstall the app, but this led to a disastrous outcome: I lost all my invaluable data!

The Setback

Despite being assured that my PDFs and reading materials were backed up, upon reintegration, I discovered that everything was gone! I was devastated. All my reading materials from the last three years vanished in a moment of technological misguidance. No backup, no data recovery—just a void where my resources once resided.

As a busy mom-to-be with a manuscript in progress, the loss was doubly painful. The collection of PDFs kept in iBooks was not merely a collection of articles; it was a carefully curated library that contained critical insights for my work. I couldn’t believe that a piece of my life could be wiped away so easily, and the lack of empathy from the support team only added to my frustration.

An Unexpected Turnaround

However, in a surprising twist of fate, I stumbled upon a solution. My partner and I managed to restore a backup from a different device, and lo and behold, everything was retrieved! I was elated! I extend my heartfelt gratitude to everyone who suggested the backup restore option.

The Reality of Data Management

For context, I had performed a full system backup to iCloud before reaching out to Apple for assistance. My workflow involved using iBooks to download PDFs, often from paywalled sites or resources like SciHub. Once downloaded, I would attempt to import them into Mendley (now discontinued) and physically transfer my files to the university’s OneDrive—an exercise that I was halfway through when I encountered the iBooks failure.

The Importance of Organization

The importance of my lost collection transcended just the files themselves; it was about their organization and the way I had sorted them. For someone like me, who is neurodiverse, I possess a unique method of filing away information. I might not recall every detail from those PDFs, but I could easily navigate my library because I had memorized their placements, colors, and even the textual styles.

Seeking Alternatives

After my near-disaster, I now look to the future

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One Comment

  1. Sorry to hear about your experience. Losing valuable research data can be extremely frustrating! Here are some steps and tips that might help you recover or safeguard your iBooks and PDFs in the future:

    • Check Your iCloud Backup: Since you mentioned performing a full system backup to iCloud, try restoring from that backup on your device. Go to Settings > [your name] > iCloud > Manage Storage > Backups to see if recent backups include your iBooks data.
    • Restore from iCloud Backup: To restore your device from iCloud backup, go to Settings > General > Reset > Erase All Content and Settings, then follow the setup steps until you see Apps & Data screen, where you can choose Restore from iCloud Backup.
    • Use Third-Party Data Recovery Tools: For data recovery beyond backups, consider reputable tools like Dr.Fone, iMobie PhoneRescue, or Disk Drill, which may help retrieve deleted or lost PDFs if they still reside on your device or linked storage.
    • Backup Regularly and Manually: To prevent future loss, consider regularly exporting critical PDFs and organizing them within dedicated folders on cloud services like One

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