Troubleshooting Laptop Boot Issues: Seeking Community Help

Greetings, tech enthusiasts!

I find myself facing a frustrating situation with my laptop, and I’m reaching out to tap into the collective knowledge of this community. Unfortunately, my device refuses to boot up properly—it tends to stall during the startup sequence, leaving me in a bit of a bind.

In an attempt to resolve the issue, I’ve created a Windows bootable USB drive to guide the system through restarting, but, regrettably, this method hasn’t yielded any results. I also experimented with running Ubuntu from a USB stick, which did successfully boot up. However, this led to another hurdle: I can’t access the hard drive.

I’ve documented the boot menu and the error messages from Ubuntu with some screenshots, which might provide further insight into the problem.

As my next course of action, I’m considering disassembling the laptop to remove the hard drive, allowing me to recover crucial files that I don’t want to lose. While my primary focus is rescuing those files, I would also be thrilled if I could restore the laptop to working condition entirely.

I would greatly appreciate any suggestions or guidance on how to proceed with this predicament. Has anyone encountered a similar issue or have ideas on effective troubleshooting steps? Your insights would be incredibly valuable. Thank you!

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One Comment

  1. Hi there,

    It sounds like you’re dealing with a hardware-related issue, especially considering that Ubuntu boots successfully but cannot access your internal hard drive. Here are some steps you can take to troubleshoot and hopefully resolve the problem:

    1. Check BIOS/UEFI Settings: Ensure that the hard drive is recognized correctly in your BIOS/UEFI. Sometimes, a drive may not be detected due to misconfiguration or hardware issues.
    2. Run a Hard Drive Diagnostic: If your BIOS includes diagnostic tools, run a test on your hard drive to check for physical defects. Alternatively, use bootable tools like HDDScan or GSmartControl from a bootable USB to analyze drive health.
    3. Access Drive from Ubuntu: Since Ubuntu can boot, try mounting the drive manually to check its contents:
      sudo fdisk -l
      sudo mount /dev/sdXn /mnt   
      ls /mnt
      

      This will help determine if the partition is accessible and files are intact.

    4. Data Backup: If the drive is

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