Troubleshooting Tips: Mouse and Keyboard Not Responding After Screen Replacement on HP Pavilion x360
If you’ve recently replaced the cracked screen on your HP Pavilion x360 convertible model 14m-dh1003dx and are facing issues with your mouse and keyboard not functioning, you’re not alone. This problem can arise unexpectedly after hardware repairs, but there are several steps you can take to resolve the issue.
Firstly, it’s essential to verify that the replacement process was conducted properly. Ensure all connections are secure and that no components were inadvertently disconnected during the screen installation.
Next, double-check your drivers. You mentioned that you reviewed both the mouse and keyboard drivers, which is a great start. Make sure you have the latest versions installed by visiting the HP support website. If you’ve already done this, consider uninstalling the existing drivers and reinstalling them to eliminate any potential corruption issues.
You also mentioned disabling the Intel Integrated Sensor Solution, which some forums have suggested. While this can sometimes help, ensure that it’s re-enabled if it didn’t resolve your issue. It’s possible that the sensor plays a crucial role in the functionality of your input devices.
If you have tried these solutions without success, here are a few additional suggestions:
-
Boot in Safe Mode: Restart your device and boot into safe mode. This can help determine if a third-party application is causing the problem.
-
Check Device Manager: Open the Device Manager and look for any devices with a yellow exclamation mark, indicating a problem. Right-click and see if you can update the driver from there.
-
Perform a Hard Reset: Shutdown the device, disconnect it from power, and remove the battery if possible. Hold the power button for about 15 seconds, then reconnect everything and power it back on.
-
Scan for Hardware Changes: In Device Manager, you can manually scan for hardware changes which might help your system re-recognize the mouse and keyboard.
-
Consult the HP Community: The HP support forums can be a valuable resource. Other users may have encountered similar issues and could provide additional solutions that have worked for them.
If none of these steps resolve the issue, it may be best to consult a professional repair service or reach out to HP’s customer support for further assistance. Hardware issues can sometimes be tricky to diagnose, and they could provide specific guidance tailored to your model.
By following this troubleshooting guide, you should increase your chances of restoring functionality to
Share this content:
Technical Support Recommendations for Mouse and Keyboard Issues Post Screen Replacement
It’s great that you’ve already checked and updated your drivers, and tried disabling the Intel Integrated Sensor Solution. Given the hardware change involved a screen replacement, there might be an underlying hardware connection issue affecting your input devices. Here are a few additional steps you might consider: