MSI Stealth GS77, owned for 11 months, ethernet port stopped working (everything else fine). Sent in for warranty repair and they send me this picture, stating that there is water damage and warranty not covered, need $1200 to fix. Is this a warranty scam? Never spilled a thing on it, mint condition

BCAdmin1 Comment on MSI Stealth GS77, owned for 11 months, ethernet port stopped working (everything else fine). Sent in for warranty repair and they send me this picture, stating that there is water damage and warranty not covered, need $1200 to fix. Is this a warranty scam? Never spilled a thing on it, mint condition

Is My Warranty Claim a Scam? Analyzing the MSI Stealth GS77 Experience

After nearly a year of ownership, I encountered a frustrating issue with my MSI Stealth GS77 laptop: the ethernet port suddenly ceased functioning, while all other components remained in excellent condition. Seeking a solution, I decided to take advantage of the warranty and send the device in for repairs.

Upon receiving an update from the service team, I was met with unexpected news—a photograph illustrating alleged water damage was attached, along with a claim that my warranty would not cover the repair costs. The estimate? A staggering $1,200 for the necessary fixes.

This situation has left me feeling puzzled and frustrated. I’ve meticulously cared for my laptop, never once spilling anything on it, and it remains in pristine condition. This raises a pressing question: Could this be a tactic to deny a legitimate warranty claim?

As I navigate this challenging situation, I’m seeking insights from the community. Have others experienced similar challenges with warranty claims? How can one effectively contest a denial while ensuring their rights as a consumer are protected? Any advice or shared experiences would be greatly appreciated as I work to resolve this issue.

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  1. I’m sorry to hear about the difficulties you’re experiencing with your warranty claim. Water damage allegations can sometimes be difficult to verify, especially if you haven’t spilled anything on your device and it remains in mint condition. Here are a few steps you might consider:

    • Request Detailed Evidence: Ask the service center for clear, close-up photos showing the alleged water damage, along with any diagnostic reports or tests that support this claim.
    • Inspect the Device Yourself: Carefully examine the Ethernet port and surrounding areas for signs of water, corrosion, or residue. Sometimes, water damage can be subtle or caused by internal condensation.
    • Review the Warranty Terms: Check the warranty documentation to understand what is explicitly covered and what exceptions exist regarding water damage or other physical damages.
    • Seek a Second Opinion: If possible, consult an authorized repair technician or MSI support directly to get an independent assessment of the issue and the water damage claim.
    • Document Your Situation: Keep records of all correspondence, photos of your device’s condition, and any other relevant evidence that supports your case.

    If you strongly believe the water damage claim is unfounded and the device has been well cared for, you might also consider escalating the issue through MSI’s customer support channels or consumer protection agencies, depending on your region. Remember, a professional and

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