New desktop won’t run a game (dead by daylight) at home, but will at best buy?

Troubleshooting Gaming Issues: When Your New PC Fails to Run Dead by Daylight

If you’re a gamer, you know how exciting it is to get a new PC and dive into some of your favorite titles. However, what happens when your rig fails to launch a game you’ve been eagerly wanting to play? In this blog post, we’ll take a look at a perplexing issue faced by a new PC owner trying to play Dead by Daylight on Steam.

The Premise: A New Desktop and a Frustrating Experience

Recently, a new PC owner shared their story about the challenges they’ve faced trying to run Dead by Daylight. After purchasing this desktop, their primary goal was to enjoy gaming on a more powerful machine compared to their old laptop. Unfortunately, the excitement turned to frustration as the game got stuck on the opening loading screen, never progressing to the title screen.

Support Channels Exhausted

In an effort to resolve the issue, the owner reached out to Behaviour Interactive, the developers behind Dead by Daylight, who provided various troubleshooting steps. However, none of those solutions worked. Steam support politely declined assistance, citing that it was not their game.

In a further attempt to find a solution, the owner sought help from Best Buy’s Geek Squad online support on two separate occasions and even made trips to the store. Strangely enough, the game ran perfectly in the store, leading to further confusion.

Possible Causes and Attempts to Fix the Issue

A Geek Squad technician suggested that the issue might stem from insufficient voltage at home, especially considering that the owner was using an older room wiring setup. This diagnosis led to attempts at moving the PC to different outlets and even experimenting with various power cords. Despite these efforts and reinstalling both Steam and Dead by Daylight multiple times, the problem persisted.

A Call for Help

Now, the owner finds themselves at a complete standstill, puzzled about why their new PC refuses to perform this basic function at home, despite it working perfectly in-store. They’ve reached out for advice from the gaming community, hoping someone might provide insight or potential solutions.

Conclusion: The (Not So) Simple Life of a Gamer

The gaming experience should be seamless and enjoyable, but sometimes technology throws us a curveball. It’s a reminder that there can be unexpected hurdles in the world of gaming, and finding solutions can often be a winding road. If you’ve faced similar issues or have

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One Comment

  1. It sounds like you’ve already taken many important steps troubleshooting the issue. Since the game runs fine in-store but not at home, the problem might be related to your home network or system configuration rather than the hardware itself. Here are some additional suggestions:

    • Check for Background Applications: Ensure no other applications are consuming significant CPU, RAM, or disk resources, which could interfere with the game launching process.
    • Update Graphics Drivers: Make sure your GPU drivers are up to date. Outdated or incompatible drivers can cause game launch issues.
    • Disable Firewall/Antivirus Temporarily: Sometimes security software can block game processes. Temporarily disable them to test if they are causing the problem.
    • Run as Administrator: Right-click on the game or Steam and select “Run as administrator” to prevent permission issues.
    • Check Windows Updates: Make sure your system has the latest Windows updates installed, as they often include important fixes and compatibility improvements.
    • Test Power Supply Stability: Since a technician mentioned voltage issues, verifying that your power supply provides stable power is essential. Use a surge protector or UPS to ensure consistent power delivery.
    • Network Considerations: Ensure your network connection is stable, and consider disabling any VPNs or firewalls that might interfere with game

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