Version 39: Discovered a live public webcam feed of a child’s room and reached out to Rogers ISP—unresponsive. What steps should I take next?

A Disturbing Discovery: Public Webcam in a Child’s Bedroom

Recently, while exploring the internet, I encountered something that left me deeply unsettled—a public webcam streaming live footage from a child’s bedroom. This alarming finding, uncovered via a search on Shodan, pinpointed the owner as a customer of Rogers Communications in Canada. Concerned for the privacy and safety of the child involved, I promptly reached out to Rogers’ customer support in hopes that they could take immediate action.

The Frustrating Call to Action

My initial contact with the Rogers helpline did not go as I had hoped. After waiting for half an hour and explaining my concerns to a customer service representative, I was transferred to a supervisor, yet the response was still disheartening. The support staff indicated that I would need to contact local authorities—either in Austria, where I reside, or in Canada—but offered little guidance on how Rogers might intervene to protect the child in question.

I have since sent emails to several organizations, including [email protected], the Office of the Privacy Commissioner of Canada, and the Canadian Centre for cyber security, hoping for some assistance. Unfortunately, attempts to reach out to Canadian authorities via phone also proved challenging.

A Glimmer of Hope

In a recent update to the situation, I’m pleased to report that the webcam owner was contacted and has since secured their video feed with a password. This measure is a significant relief, as it means the child’s privacy is being protected once again. Additionally, I received communication from Rogers stating that the matter has been escalated, and they will be contacting the webcam owner directly.

Acknowledging the Community Support

I want to extend my sincere gratitude to everyone who offered encouragement and assistance throughout this ordeal. It’s heartening to see community members rallying around a common cause to protect children from potential harm.

I will continue to keep everyone informed about any further developments regarding this issue. The importance of online privacy, especially involving vulnerable individuals, cannot be overstated. If you ever come across a situation like this, I encourage you to take action, reach out to the appropriate channels, and never underestimate the impact you can have in advocating for safety and privacy.

Stay vigilant online and look out for one another.

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One Comment

  1. Thank you for sharing your experience and concerns. Dealing with publicly exposed webcams, especially involving children, is a serious matter that requires prompt action. Here are some steps you can consider moving forward:

    • Report the incident to relevant authorities: Since the webcam feed involves a child’s privacy, contact local law enforcement agencies in your jurisdiction and in Canada. They have the resources and authority to investigate and take appropriate measures.
    • Follow up with ISPs: Continue to escalate your concerns with Rogers Communications. Request in writing that they formally investigate the source of the feed and take preventative actions, such as suspending or deactivating the associated account.
    • Engage consumer protection and privacy organizations: Reach out again to the Office of the Privacy Commissioner of Canada and cybersecurity organizations. Providing detailed reports can help them prioritize the case.
    • Document all communications: Keep records of all emails, calls, and responses related to this incident for future reference or legal purposes.
    • Consider cybersecurity measures: If you have technical expertise or assistance, investigate whether the webcam source can be identified or blocked. Use network monitoring tools to trace the feed’s IP address, if possible, and report it to authorities.
    • Raise awareness carefully: Sharing the incident with local community groups or online forums dedicated to online safety can

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