“Your Internet access is blocked”

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Troubleshooting Internet Access Issues: A Frustrating Encounter

In today’s digital age, having consistent internet access is crucial, especially for those engaged in intensive tasks like completing a PhD thesis. Recently, my girlfriend faced a frustrating obstacle when her university-owned laptop suddenly displayed the message “Your internet access is blocked.” Despite being connected to the network, she found herself unable to access any web pages.

Interestingly, all other devices in our home were functioning without any issues, which led me to suspect that perhaps our Internet Service Provider (ISP) had blocked her laptop for some unknown reason. To rule out this possibility, I decided to use my phone as a mobile hotspot, hoping to restore her connection. Sadly, she encountered the same error, indicating that the problem was not with our ISP.

Considering the scenario, I briefly contemplated disabling Windows Defender or the firewall to see if either could be causing the blockage. However, being a university asset, her laptop did not allow her admin rights to make such changes. Furthermore, we attempted some basic troubleshooting by restarting both her laptop and the router, but to no avail.

As she is currently in the critical final stages of her thesis, this unexpected technical glitch has amplified her stress levels. I’m not an expert in troubleshooting such issues, so I turned to the community for advice.

If anyone has experienced a similar situation or can offer guidance on resolving internet access blocks on university-owned devices, your insights would be greatly appreciated. Together, let’s navigate through these technological challenges!

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  1. Possible Causes and Troubleshooting Steps for Blocked Internet Access

    Experiencing a “Your internet access is blocked” message can stem from various issues, especially on managed university devices. Here are some steps you can try to resolve this issue:

    • Check Network Settings: Ensure that the network adapter is enabled and configured correctly. You can do this by navigating to Control Panel > Network and Internet > Network Connections and verifying the status.
    • Reset Network Settings: Open Command Prompt as administrator and run the following commands: 
      netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

      After executing these, restart the laptop and check connectivity.

    • Verify Proxy Settings: Sometimes incorrect proxy configurations can block internet access. Go to Settings > Network & Internet > Proxy and ensure that proxy settings are disabled unless required by your institution.
    • Check for Managed Policies: Since the device is university-owned, certain policies might restrict network access. You can review group policies by running gpedit.msc (if permitted) and checking under Computer Configuration > Windows Settings > Security Settings
    Reply

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